How requests work

Maison Sarpantin provides personal concierge and coordination assistance. The current legal operator is ASSISTANT LLC. This page explains the request process; the written terms supplied for an individual arrangement also apply.

Enquiries and confirmation

A form submission or WhatsApp message is an enquiry, not a confirmed booking. We clarify the scope, timing, availability and total proposed cost before seeking your approval. Do not assume that a reservation, ticket or supplier has been secured until it is confirmed in writing.

Quotes and payment

The quote identifies the service fee, any third-party costs, payment timing and applicable conditions. This website does not collect card details or process online payments. Any payment instructions are provided separately for an agreed arrangement.

Third-party arrangements

Restaurants, transport operators, ticket sellers and other providers may have their own booking, access, cancellation and refund rules. Relevant conditions should be shared before you approve a purchase or booking. Maison's role and the provider responsible for delivery are clarified in the confirmation.

Changes and cancellations

Contact us as soon as possible if your plans change. The options and any charges depend on the agreed scope, work already carried out and the applicable provider terms. No universal refund or cancellation rule is implied by the service descriptions. Nothing on this page excludes mandatory consumer rights.

Information and permissions

Please provide accurate contact, timing and booking details and tell us about relevant requirements. Certain tasks require your permission, presence or a qualified specialist. We will explain when a request cannot be undertaken.

Questions or concerns

Contact Maison through WhatsApp on +36 20 498 4306 or the request form. Include your request reference and the outcome you are seeking.