Privacy notice

This notice describes the data handled by the Maison Sarpantin website. Its current operator and controller is ASSISTANT LLC, VÖEN 1507451671, at the registered address listed in our legal information.

When you ask for assistance

We collect the name, phone number, optional email, request details, timing and service category you submit. We use these to respond, discuss an arrangement and keep a record of the request. Do not include payment-card details, passport scans or sensitive medical information in this form.

Handling an enquiry is necessary to take steps at your request before a possible contract. Security measures, including temporary rate limits, support our legitimate interest in protecting the service. We use aggregate server statistics to understand which pages are requested and improve the website.

Aggregate website statistics

Our server counts page requests by day, page and approximate country when available. It does not use analytics cookies, browser storage, visitor identifiers or fingerprinting. Counts are not linked across visits or to enquiry records. These figures measure page requests, not unique people. Known automated crawlers are excluded where identifiable; automated traffic may still be included.

We keep these daily totals for up to 90 days. The analytics database does not contain IP addresses, full referring URLs or individual browsing histories. Browser Do Not Track and Global Privacy Control signals exclude requests from these statistics. Essential administrator authentication uses a separate session cookie.

Storage and access

Enquiries are available to authorised administrators. Hosting and technical service providers process data as needed to operate the website. Where an arrangement needs a third-party provider, we share only the information required for that arrangement. The operator is based in Azerbaijan; handling enquiries may involve access from outside the European Economic Area. Applicable transfer arrangements must be established for such processing.

Daily statistics are retained for up to 90 days. Unresolved enquiries and operational records are kept while needed to respond or carry out the arrangement, and for applicable legal record-keeping purposes. You may ask us to review or delete an enquiry that is no longer needed.

External services

Opening WhatsApp takes you to a separate service with its own privacy terms. WhatsApp messages are not imported into this website's enquiry database. Our web fonts and images are served by this website.

Your choices and rights

Where applicable, you may request access, correction, deletion or portability of your personal data, restriction of processing, or object to processing based on legitimate interests. You may raise a complaint with a competent data protection authority.

For privacy requests, contact Maison on WhatsApp: +36 20 498 4306, use the contact form, or write to the operator's registered address in the legal information. We may need enough information to verify that a request concerns your data.